Shipping policy

Shipment processing time

Products are generally delivered within 15 (fifteen) business days of the receipt of the order and in any case within a maximum of 30 (thirty) days of the receipt of the order. Orders are not shipped or delivered on weekends or holidays.

Delivery dates are indicative and not binding; failure to meet delivery dates does not entitle you to terminate the agreement or exercise any right to damages.

In case of high volume of orders and/or adverse weather conditions and/or other circumstances, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) will contact you via email or telephone.

Core applies FREE shipping on orders over € 99.00.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping details and available Countries are listed below.

Country	Estimated delivery time	Shipment cost
Italy*	1-3 business days	€ 9.90
Austria, Belgium, France, Germany, Luxembourg, Netherlands	2-5 business days	€ 15.90
Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	5-7 business days	€ 19.90
Norway, Switzerland	6-9 business days	€ 22.90
UK	6-9 business days	Shipping available only for orders over € 170

*we do not ship to Livigno, Campione d’Italia, Balearic Islands, Canary Islands, Ceuta & Melilla, Azores, Madeira.

Order Processing

You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Orders fulfilled by us are dispatched from Italy so you will not be charged any additional taxes or duties if you live in a member state of the EU.

For countries outside of EU you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.

We will not refund these charges.

Unfortunately, Core has no control over these charges or the costs applicable as these vary from Country to Country. Therefore, we recommend you to contact your local customs office to find out more about any possible charges you may be required to pay.