Shipping policy
Shipment processing time
Products are generally delivered within 15 (fifteen) business days of the receipt of the order and in any case within a maximum of 30 (thirty) days of the receipt of the order. Orders are not shipped or delivered on weekends or holidays.
Delivery dates are indicative and not binding; failure to meet delivery dates does not entitle you to terminate the agreement or exercise any right to damages.
In case of high volume of orders and/or adverse weather conditions and/or other circumstances, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) will contact you via email or telephone.
Core applies FREE shipping on orders over € 99.00.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping details and available Countries are listed below.
Country | Estimated delivery time | Shipment cost |
Italy* | 1-3 business days | € 9.90 |
Austria, Belgium, France, Germany, Luxembourg, Netherlands | 2-5 business days | € 15.90 |
Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal*, Romania, Slovakia, Slovenia, Spain*, Sweden | 5-7 business days | € 19.90 |
Norway, Switzerland | 6-9 business days | € 22.90 |
UK | 6-9 business days | Shipping available only for orders over € 170 |
*we do not ship to Livigno, Campione d’Italia, Balearic Islands, Canary Islands, Ceuta & Melilla, Azores, Madeira.
Order Processing
You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Orders fulfilled by us are dispatched from Italy so you will not be charged any additional taxes or duties if you live in a member state of the EU.
For countries outside of EU you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.
We will not refund these charges.
Unfortunately, Core has no control over these charges or the costs applicable as these vary from Country to Country. Therefore, we recommend you to contact your local customs office to find out more about any possible charges you may be required to pay.
Damages
Please verify the conditions of the product delivered and save all packaging materials and damaged goods before filing a claim.
Tips
Please make sure during checkout your data are correct and that you are shipping your items to a secure location.
You can always Contact Us with any question or concern.
For further details please refer to our General Terms and Conditions of Sale.