Union customer support is here to help. Please select from options below to find answers for commonly asked questions.
Returns and Exchanges
Union Binding Company is happy to help you return or exchange your items purchased on eu.unionbindingcompany.com.
- All items have a 30 days money-back guarantee
- Items must be in new/unused condition with original packaging and hangtags
- Only defective product may be returned after use or without hangtags
- For defective warranty returns, please reference our warranty page.
You are required to cover all shipping costs (including custom duties and Country VAT in case of Extra EEC Countries) in case of return or collection and subsequent shipment in case of exchange of goods.
- If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
- Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
- Please contact us if you have additional questions regarding the rejection of a returned item.
Returning Product for Warranty
We are unable to process warranty returns without a copy of the original proof of purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Union Binding Company on your behalf.
Product Purchased from eu.Unionbindingcompany.com
- If your product was purchased directly from eu.unionbindingcompany.com, all warranty related inquiries must be directed to your order invoice.
- Before proceeding with the shipment of the warranty return Submit A Warranty Claim Here
- If you send in your warranty return without Submit A Warranty Claim Here we will be unable to process your warranty return request.
- Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
For information visit our warranty page.
At this time Union is unable to offer exchanges, but we’re working on it!
For now, you may return your original item and place a new order for the item you’d like instead. We are sorry for any inconvenience this may cause. Due to stock availability, we recommend placing your replacement order as soon as possible.
Before proceeding with the shipment please contact us to confirm your exchange (mandatory).
*If you received a free gift as part of a promotion, you will also need to return the free gift if you decide to return your order. If the free gift is not returned, don’t worry. We will simply deduct the value from your refund.
Please contact us to confirm your exchange.
Tips For Returning Your Item
Package the return shipment securely. Use the original packaging. Please remove or cover all old labels and barcodes. Please keep the receipt that you will receive when the package is shipped. Using the tracking service, you can monitor the status of your return and make sure it has arrived correctly at its destination.
We take no responsibility until the moment the package reaches our warehouse.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. . Please allow additional 24h/48h in transit for delivery.
*If we are experiencing a high volume of orders or by weather conditions and other circumstances shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
FREE shipping on orders over € 99.00.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping details and available Countries are listed below.
|Country||Estimated delivery time||Shipment cost|
|Italy*||1-2 business days||€ 6.90|
|Austria, Belgium, France, Germany, Luxembourg, Netherlands||2-5 business days||€ 9.90|
|Denmark, Finland, Greece, Ireland, Portugal*, Spain*||5-7 business days||€ 13.90|
|Czechia, Hungary, Poland, Romania, Slovakia, Slovenia||5-7 business days||€ 16.90|
|Norway, Switzerland, Sweden||5-7 business days||€ 21.90|
|UK||6-9 business days||Shipping available only for orders over € 170|
*we do not ship to Livigno, Campione d’Italia, Balearic Islands, Canary Islands, Ceuta & Melilla, Azores, Madeira.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Orders fulfilled by eu.unionbindingcompany.com are dispatched from Italy so you will not be charged any additional taxes or duties if you live in a member state of the EEC.
For countries outside of EEC you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.
eu.unionbindingcompany.com will not refund these charges.
Unfortunately, we have no control over these charges or the costs applicable as these vary from Country to Country. We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.
eu.unionbindingcompany.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please verify the conditions of the product delivered and save all packaging materials and damaged goods before filing a claim.
Please make sure during checkout your data are correct and that you are shipping your items to a secure location.
If you have any question or concern, please Contact Us.
We accept the following methods of payment:
- Credit cards: VISA, MasterCard, Maestro.
- Google Pay
- Shop Pay
The payment will be in the currency pointed out at the check out.
Out of Stock Notice
We attempt to only accept orders for items that are currently in stock. In the unusual event that an order is placed for an item that is not in stock, we will contact you via the email address provided on your order. If we don’t receive a reply within 3 business days, we will immediately ship all in-stock items and any back-ordered item will be cancelled and refound.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you have any trouble, please contact us