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Shipping processing time

Products are generally delivered within 15 (fifteen) business days of the receipt of the order and in any case within a maximum of 30 (thirty) days of the receipt of the order. Orders are not shipped or delivered on weekends or holidays. 

Delivery dates are indicative and not binding; failure to meet delivery dates does not entitle you to terminate the agreement or exercise any right to damages.

In case of high volume of orders and/or adverse weather conditions and/or other circumstances, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) will contact you via email or telephone.

Core applies FREE shipping on orders over € 139.00.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping details and available Countries are listed below.

*Core does not ship to Livigno, Campione d’Italia, Balearic Islands, Canary Islands, Ceuta & Melilla, Azores, Madeira.

Order Processing

You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Orders fulfilled by us are dispatched from Italy so you will not be charged any additional taxes or duties if you live in a member state of the EU.

Please note that all Products supplied by us to clients in non-UE Countries pursuant to an order shall be sold on the basis of DDP Incoterms 2020; hence, Core bears the costs and risks involved in transporting the goods to the place of destination and is obliged to clear the goods for export and for import, to pay any export and import duties and to carry out all customs formalities. 

Damages

Please verify the conditions of the product delivered and save all packaging materials and damaged goods before filing a claim.

Tips

Please make sure during checkout your data are correct and that you are shipping your items to a secure location.

You can always Contact Us with any question or concern.

For further details please refer to our General Terms and Conditions of Sale.

Payment Policy

Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) accepts the following payment methods:

• Credit cards: VISA, MasterCard, Maestro
• PayPal
• Google Pay
• Shop Pay

The payment will be in the currency pointed out at the checkout. 

Out of Stock notice

Core only accepts orders for items that are currently in stock.
In the unusual event that an order is placed for an item that is not in stock, Core will contact you via the email address provided on your order and we will have the right to cancel your order.
In case Core cancels your order, you will be entitled to the refund of the amount you paid for the purchase of the items which are found to be out of stock.
The refund will occur within a maximum of 15 days from your request.
As an alternative to the aforementioned refund, you can choose to obtain a discount voucher which shall be spent on purchases on the website.
Should we not receive a reply from you within 3 (three) business days from the notice to choose between the refund and the voucher, we will immediately ship all in-stock items and any orders placed for out of stock items will be cancelled and refunded.

Order Confirmation

Once the order form has been submitted, Core will send you an order confirmation containing the following:

• the descriptions of the purchased item;
• the relevant price;
• an indication of the method of payment;
• an indication of delivery charges and any additional costs.

The agreement shall be deemed concluded only upon confirmation of the order by Core. 

Credit Card Security

Payments on the website are operated by third party payment services providers.
All information and data required for the payment, including payment cards’ details (card number, holder, expiry date, security code) are transmitted via encrypted protocol to the payment management system, which provides the relevant remote electronic payment services, without third parties having access thereto. Core never has access to and does not store any payment cards’ details on its systems.

If you have any trouble, please contact us.

For further details please refer to our General Terms and Conditions of Sale.