Help

Returns and exchanges

Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) is happy to help you return or exchange your items purchased on its website.

• All items have a 14 days money-back guarantee
• Items must be in new/unused condition with original packaging and hangtags
• Only defective products may be returned after use or without hangtags

Shipping costs

Should you wish to return your items, you will receive a reimbursement of all payments, including any standard shipping costs of the products and custom duties and VAT in case of extra EEA countries. 

If products do not meet the conditions outlined in this Returns and Exchanges page, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.

Please contact us if you have additional questions regarding the rejection of a returned item.

Product purchased from a Retailer

Product purchased from a retailer must be returned to the point of purchase. 

Exchanges

At this time Core is unable to offer exchanges, but we’re working on it!
For now, you may return your original item and place a new order for the item you would like instead. Core is sorry for any inconvenience this may cause. Due to stock availability, we recommend placing your replacement order as soon as possible.

Before proceeding with the shipment please contact us to confirm your exchange (mandatory).

If you received a free gift as part of a promotion, you will also need to return the free gift if you decide to return your order. If the free gift is not returned, don’t worry: we will simply deduct the value from your refund.

Please contact us to confirm your exchange.

Tips for returning your item

Package the return shipment securely. Use the original packaging. Please remove or cover all old labels and barcodes. Please keep the receipt that you will receive when the package is shipped. Using the tracking service, you can monitor the status of your return and make sure it has arrived correctly at its destination.

Core takes no responsibility until the moment the package reaches its warehouse.

Warranty

For any information about Warranty service you may require, please visit our warranty page.

For further details please refer to our General Terms and Conditions of Sale 

Shipping processing time

Products are generally delivered within 15 (fifteen) business days of the receipt of the order and in any case within a maximum of 30 (thirty) days of the receipt of the order. Orders are not shipped or delivered on weekends or holidays. 

Delivery dates are indicative and not binding; failure to meet delivery dates does not entitle you to terminate the agreement or exercise any right to damages.

In case of high volume of orders and/or adverse weather conditions and/or other circumstances, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) will contact you via email or telephone.

Core applies FREE shipping on orders over € 139.00.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping details and available Countries are listed below.

*Core does not ship to Livigno, Campione d’Italia, Balearic Islands, Canary Islands, Ceuta & Melilla, Azores, Madeira.

Order Processing

You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Orders fulfilled by us are dispatched from Italy so you will not be charged any additional taxes or duties if you live in a member state of the EU.

Please note that all Products supplied by us to clients in non-UE Countries pursuant to an order shall be sold on the basis of DDP Incoterms 2020; hence, Core bears the costs and risks involved in transporting the goods to the place of destination and is obliged to clear the goods for export and for import, to pay any export and import duties and to carry out all customs formalities. 

Damages

Please verify the conditions of the product delivered and save all packaging materials and damaged goods before filing a claim.

Tips

Please make sure during checkout your data are correct and that you are shipping your items to a secure location.

You can always Contact Us with any question or concern.

For further details please refer to our General Terms and Conditions of Sale.

Payment Policy

Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate)  accepts the following payment methods:

• Credit cards: VISA, MasterCard, Maestro
• PayPal
• Google Pay
• Shop Pay

The payment will be in the currency pointed out at the checkout. 

Out of Stock notice

Core only accepts orders for items that are currently in stock.
In the unusual event that an order is placed for an item that is not in stock, Core will contact you via the email address provided on your order and we will have the right to cancel your order.
In case Core cancels your order, you will be entitled to the refund of the amount you paid for the purchase of the items which are found to be out of stock.
The refund will occur within a maximum of 15 days from your request.
As an alternative to the aforementioned refund, you can choose to obtain a discount voucher which shall be spent on purchases on the website.
Should we not receive a reply from you within 3 (three) business days from the notice to choose between the refund and the voucher, we will immediately ship all in-stock items and any orders placed for out of stock items will be cancelled and refunded.

Order Confirmation

Once the order form has been submitted, Core will send you an order confirmation containing the following:

• the descriptions of the purchased item;
• the relevant price;
• an indication of the method of payment;
• an indication of delivery charges and any additional costs.

The agreement shall be deemed concluded only upon confirmation of the order by Core. 

Credit Card Security

Payments on the website are operated by third party payment services providers.
All information and data required for the payment, including payment cards’ details (card number, holder, expiry date, security code) are transmitted via encrypted protocol to the payment management system, which provides the relevant remote electronic payment services, without third parties having access thereto. Core never has access to and does not store any payment cards’ details on its systems.

If you have any trouble, please contact us.

For further details please refer to our General Terms and Conditions of Sale.